Most items can be returned within 30 days of delivery; however, some items are not eligible for return. Additionally, a modified return policy applies to some products, including heaters, custom pool covers. For more details, please read our Return Policy.
Returns are self service, and you can do it online anytime.
- Visit the Submit a Request. You will need your order number and/or email address associated with your order.
- In the description, please note the reason for return.
- Under Reason for contacting, select "Return".
- You will receive a prepaid return label via email to ship your item(s) back to our returns center.
Return shipping costs will be deducted from your refund and can vary depending on the item, box size, weight, location of return.
If you’d like to exchange an item , we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending on your preference.
- Before the return: To receive the new item sooner, go ahead and place a new order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return.
- After the return: Follow the same steps as a regular return. Once you receive your refund, place a new order. Shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.